Our terms, in plain English

Who we are

Project Abundance UK is a Community Interest Company, Registered No. 14951287. Our base is The Green Backyard, Peterborough PE2 8AT.

In these terms, "we", "us" and "our" mean Project Abundance UK. "You" means the person booking. If someone else in your household is part of the decision, you are welcome to bring them along. The person who books is the person we deal with.

You can reach us at contact@project-abundance.co.uk or on 07399 963704.

The Resilience Audit

The Resilience Audit costs £495, paid once.

• It is a half-day on your own land.
• We visit land within about an hour of Peterborough.
• We score your home's resilience across eight areas, out of 40, and give you your first three moves.
• We arrange the date with you after you book.
• If you join the Abundance Blueprint, the £495 comes off the Blueprint price. The Blueprint price is shared with you on the audit day.

Please make sure we can get to the land, and that you, or whoever decides about the land, can be there on the day.

Booking and paying

You book and pay online through Stripe. Stripe takes the payment. We never see or keep your card number.

Your booking is confirmed when your payment goes through. After that, we get in touch to arrange the date.

Moving the date

Life happens. If you need to move your audit date, tell us as soon as you can and give us reasonable notice. We will find another date that suits you.

If we need to move the date, for example because the weather makes the visit unsafe or unhelpful, we will tell you as early as we can and offer a new date.

Cancelling and refunds

This is a plain-words summary, and it is part of the starter version, so please have it checked.

• If you book online as a consumer, UK law gives you 14 days from the day you book to change your mind and cancel.
• If you ask us to start within those 14 days, for example by booking a date inside that time, and you then cancel, you may need to pay for the work we have already done.
• If you cancel inside the 14 days and we have not started, you get your money back.
• Refunds go back to the card you paid with.

To cancel, email contact@project-abundance.co.uk and say what you would like to do.

The Starter Zone Promise

When you join the Abundance Blueprint, we stand behind the first beds we plant for you.

The Starter Zone Promise"If anything in your starter zone fails in its first growing season, our team comes back and replants it at our cost."

This applies to Blueprint starter zones in their first growing season. It does not apply to the Resilience Audit or the free scorecard.

No guaranteed results

We share what we know and we do the work properly. But nature is nature. Results depend on your site, your weather and how the garden is looked after.

We do not promise particular harvests or savings.

Our responsibility to you

• Nothing in these terms limits anything the law says we cannot limit, such as responsibility for death or personal injury caused by our negligence, or for fraud.
• We do our work with reasonable care and skill.
• Beyond that, we are not responsible for losses that were not reasonably foreseeable, or for any business losses.
• Our total responsibility for any one booking is limited to the amount you paid for it.

The scorecard and the audit are guides to help you plan. They are not legal, engineering or safety certificates.

The free scorecard

The "How resilient is your home?" scorecard is free. When you ask for it, you see your scorecard straight away, and we email you a link to it plus five short emails from Lewis over about two weeks. Every email has a one-click unsubscribe. Please see our Privacy page for how we look after your details.

Which law applies

These terms are governed by the law of England and Wales. If we cannot sort out a disagreement together, the courts of England and Wales can decide it. This does not take away any rights you have as a consumer.

Contact

Questions about these terms? Email contact@project-abundance.co.uk, or ring 07399 963704.

Project Abundance UK, Community Interest Company, Registered No. 14951287, The Green Backyard, Peterborough PE2 8AT.